Service Request Ticket - # 30019

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 21, 2009 11:36 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 client #NTC-10Z-00
Serial No. 0713BE8472 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:7F:60:D8

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 22, 2009 09:46 AM 
updated flash and shockwave on all terminal 
servers
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Brian Berkley Sep 22, 2009 09:46 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jan 21, 2009 01:42 PM 
Task reassigned to Brian Berkley.
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Kevin Elmore Jan 21, 2009 12:21 PM 
She is using a thin client.
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Kevin Elmore Jan 21, 2009 12:20 PM 
The student worker is Kellie Brunson.  88221 is
her extension.  Here Fri 0900-1230.  n/a Thursdays.
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Kevin Elmore Jan 21, 2009 12:05 PM 
Task reassigned to Kevin Elmore.
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Casey Sonflieth Jan 21, 2009 11:38 AM 
The computer is not letting the Adobe Flash Drive 
install at all. 
It is not allowing them at that desk and computer 
to do anything at all. and they need it done as 
soon as possible.

Computer #: 20060772[Edit Inv]

Email: diehmd@wou.edu
Phone: 8-8423
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