Service Request Ticket - # 30029

Service Request Information

CONTACT Name Caster, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 21, 2009 02:57 PM
Department Health & Exercise Science Phone 88364
Location Email casterb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060353[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 USFF, 3.40GHz, 2x2M, 800MHz FSB
Serial No. 4T0MXB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059159,

Wired NIC 00:13:72:E8:DF:E7

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact rjohnson07@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Johnson
Email

Public
Entered by Date Memo
Ryan Johnson Jan 22, 2009 01:36 PM 
Was reimaged, updated, and returned to them.
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Brian Berkley Jan 21, 2009 04:33 PM 
Task reassigned to Ryan Johnson.
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Joan Guralnick Jan 21, 2009 02:59 PM 
He is going to leave the machine on so you can 
take a peak remotely
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Joan Guralnick Jan 21, 2009 02:58 PM 
He chooses to start in normal windows mode and it 
takes him back to the start up window asking him 
how he wants to start.  He has tried safe mood 
and it does the same thing.
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