Service Request Ticket - # 30044

Service Request Information

CONTACT Name Whitenack, Faye   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 22, 2009 08:49 AM
Department Business Services Phone 88172
Location Email whitenaf@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080481[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 2BJNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:B2:B2

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Chris Marsaglia Jan 22, 2009 09:00 AM 
She just called back and everything works now.
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Chris Marsaglia Jan 22, 2009 08:50 AM 
She needs to remote to her ip on the computer 
because the applications she needs are not on the 
terminal server.
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