Service Request Ticket

Service Request Information

CONTACT	Name	Thomas, Darryl	Date	Jan 22, 2009 12:06 PM
	Department	Creative Arts/Theater-Dance	Phone	88375
	Location		Email	thomasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060353 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 USFF, 3.40GHz, 2x2M, 800MHz FSB
	Serial No.	4T0MXB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059159,
	Wired NIC	00:13:72:E8:DF:E7

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jan 27, 2009 04:23 PM	The audio on this system is working just fine. I don't know if it was a problem and has already been fixed but it is working now.	Add Attachment
Richard Kavanagh student	Jan 27, 2009 04:14 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Jan 27, 2009 04:14 PM	I'm going to check on this.	Add Attachment
Ryan Johnson	Jan 26, 2009 12:56 PM	Called and left a message, asking if this was still an issue. It was working fine when I went over there.	Add Attachment
Richard Kavanagh student	Jan 23, 2009 04:34 PM	This computer was just imaged and replaced on monday morning.	Add Attachment
Ryan Johnson	Jan 22, 2009 02:49 PM	Sound appeared to be working, however, he did say that it wasnt working for everyone. Will leave it up at the moment and contact Warren Allen about it.	Add Attachment
Ryan Johnson	Jan 22, 2009 02:38 PM	Task reassigned to Ryan Johnson.	Add Attachment
Chris Marsaglia	Jan 22, 2009 12:07 PM	Allen Warren called saying that the computer shared by him and Prof. Darryl Thomas does not produce any sound at all. THe computer is located in OPE 107 and Prof. Warren can be used as a second contact for the task.	Add Attachment