Service Request Ticket

Service Request Information

CONTACT	Name	Shaw, David	Date	Jan 22, 2009 01:50 PM
	Department	Business/Economics Division	Phone	88466
	Location		Email	shawd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070940 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	853036	Location	was Stubing/Shaw, BU
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065792
	Wired NIC	00:1E:C9:77:BA:32

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Jan 26, 2009 07:51 AM	Computer and the rest of the system seemed to be working fine. Deleted his profile so it will be recreated on his next log in.	Add Attachment
Ryan Johnson	Jan 23, 2009 04:41 PM	Task reassigned to Nathan Sauer.	Add Attachment
Ryan Johnson	Jan 23, 2009 04:40 PM	Starscreen/Smartscreen in the smart classroom works ok, as it lets you into menus, and has a green source light, but PC does not seem to display an image, and it does not make any POST beeps. Checked out all of the cables, which seemed firmly connected. Was requested to pass this on to Nathan.	Add Attachment
Ryan Johnson	Jan 23, 2009 03:14 PM	Task reassigned to Ryan Johnson.	Add Attachment
Ryan Johnson	Jan 23, 2009 02:51 PM	Called and left a message.	Add Attachment
Chris Marsaglia	Jan 22, 2009 01:57 PM	When he logs into his computer, the screen comes up blank. If it is just that computer then he can still teach his class but if it is his profile then he can't really teach his class. If someone could go to his class in NS 215, he would be very happy.	Add Attachment
Chris Marsaglia	Jan 22, 2009 01:53 PM	He teaches NS 215. WHen he logins into his computer just comes up a blank screen.	Add Attachment