Service Request Ticket - # 30063

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 22, 2009 02:23 PM
Department Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030668[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 6660Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:00:87


TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public

Entered by Date Memo
Teresa Hutchinson Jan 23, 2009 03:52 PM
I emailed Maggie the following:
Hi Maggie,
 
We received a note that you might be needing a 
network connection in your office, WUC 203D.  We 
also believe there are no available jacks in the 
area so we would need to pull wire and install a 
new jack for you.  The cost would be 
approximately $200-$300 for the one time cost and 
a $12 per month charge.  If you would like to 
proceed, we just need an email to myself with the 
index we should use for billing.

If you have any questions, just let me know.

Thanks!
Will do a telecom work order if and when they 
provide billing info.
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Brian Berkley Jan 23, 2009 03:33 PM
Task reassigned to Teresa Hutchinson.
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Ryan Johnson Jan 23, 2009 03:12 PM
There is currently no internet cable/drop to her
desk, and all the ports and walljacks in the
office are currently in use.  It's a older Dell
Desktop model.  I'll look into seeing what other
options she might have available.
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Ryan Johnson Jan 23, 2009 02:53 PM
Task reassigned to Ryan Johnson.
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Ryan Johnson Jan 23, 2009 02:53 PM
Would be helpful in the future to get her contact
information so we can find out of it's a localized
or hardware issue.  Will go over and investigate.
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Cinthya Mendez-Garcia Jan 23, 2009 10:42 AM
says it gives her start.mozzila.firefox could not 
start please try again. 

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Chris Marsaglia Jan 22, 2009 02:26 PM
Checked cable, it works. restarted computer 
multiple times, still the internet does not 
working. Desktop computer in 203D WUC.
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