Service Request Ticket

Service Request Information

CONTACT	Name	Russell, Shondra	Date	Jan 26, 2009 09:36 AM
	Department	Upward Bound	Phone	88617
	Location		Email	russells@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080368 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630 2.5GHz 6M L2 800Mhz Dual Core
	Serial No.	J6DWCH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP, Cyberlink Power DVD 8.0 and Roxio creator DE v9, MS Office Pro Plus 21007 from P0067558
	Wired NIC	00:21:70:A4:AB:B7
	Wireless NIC	00:21:5C:57:D3:99

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jan 27, 2009 07:04 PM	Fixed.	Add Attachment
Stanley Ratcliff	Jan 27, 2009 11:28 AM	Task reassigned to Brian Berkley.	Add Attachment
Joan Guralnick	Jan 26, 2009 02:54 PM	She needs someone to make her an admin on Mona's machine so she can get her work done. 20080369	Add Attachment
Kate Bappe	Jan 26, 2009 11:39 AM	Cannot print to any printers that are networked. Cannot access I drive. It will login but she can only open word and not save it or print it. Will be here until 5. They are currently working on a project and need this fixed as soon as possible.	Add Attachment
Cinthya Mendez-Garcia	Jan 26, 2009 09:38 AM	available hours: all day except 12 to 1	Add Attachment
Cinthya Mendez-Garcia	Jan 26, 2009 09:38 AM	says it is connected to the ethernet cord and should work.	Add Attachment
Cinthya Mendez-Garcia	Jan 26, 2009 09:37 AM	says it takes about 10 minutes to log in, and is having the same problem with the student worker computer as well. says she cannot open anything that is internet based. when she clicks on the email icon it says there was a problem sending the command.	Add Attachment