Service Request Ticket - # 30096

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2009 10:46 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. fgjtgg1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software MS WIN 7 Pro upgrade from P0086167 July 2012, MS Office Pro Plus 2007 from P0066424

Wired NIC 00:1E:C9:7C:C0:6C

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Feb 03, 2009 03:58 PM 
I tried to deliver the computer but the port on
the video card was mangled I replaced the card,
installed the drivers, and delivered the computer.
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Brian Berkley Feb 03, 2009 02:53 PM 
Task reassigned to Richard Kavanagh.
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Brian Berkley Feb 03, 2009 02:53 PM 
Richard is delivering it.
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Richard Kavanagh student Feb 03, 2009 01:59 PM 
I called and left a voice mail to let them know
this is ready to deliver. This computer is in the
ghosting area.
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Richard Kavanagh student Feb 03, 2009 01:48 PM 
named and bound.
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Stanley Ratcliff Feb 03, 2009 12:55 PM 
Imaging right now
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UCS Tech Feb 03, 2009 12:24 PM 
Status changed to: Waiting for Contact
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Patrick Shanley Feb 02, 2009 10:30 AM 
Kyung called back to figure the status of this 
task
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Brian Berkley Jan 30, 2009 09:25 PM 
From dupe task:

****This is an email****
Full Name: Kyungwoong Han
V Number: 00209735
Login Name: khan06
Sorry I do not have a cell phone and the office 
phone is probably the best way to contact me 
thank you. 
 Number on the computer # 20071250[Edit Inv]
Kyungwoong Han
Director of Business & Finance - Associated 
Students
Western Oregon University

WUC 203H
345 North Monmouth Ave.
Monmouth, Oregon 97361

503.838.8510 - office
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Brian Berkley Jan 30, 2009 09:23 PM 
Nope, this is htmgr service malware like Joan had.

Pick up machine and image it.
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Audrey Sundkvist Jan 28, 2009 02:24 PM 
We have no contact information for this user. The
problem was explorer.exe didn't run properly. A
restart will resolve the problem usually.
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Patrick Shanley Jan 26, 2009 10:49 AM 
Kyung Han, khan06, khan06@wou, v00209735, RM # 
203H in the werner center, The computer began by 
loading extremely slow, then when he opened 
several programs he could use them but they 
weren't appearing in the task pane, so he thought 
there was something wrong so he restarted his 
comp. and then the task pane and start options 
where completely unaccessible
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