Service Request Ticket

Service Request Information

CONTACT	Name	Twyman, Todd	Date	Jan 26, 2009 12:21 PM
	Department		Phone	88913
	Location		Email	twymant@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071220 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz 4M VT 1333MHz FSB
	Serial No.	6HVTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7C:C3:98

TECHS	Submitted by	Kate Bappe	Contact	kbappe@wou.edu	88069
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Jan 27, 2009 09:58 AM	Fixed and ready to be brought back.	Add Attachment
Joan Guralnick	Jan 27, 2009 09:56 AM	He has 4 documents on his desktop that he would really like to save. He will be in his office until 1215pm if he isn't there anyone in the college of ed can let you in. He will tell people it is ok to let you in. He uses Radar/guppy as his printer and wants to make sure that is setup before you leave	Add Attachment
Richard Kavanagh student	Jan 27, 2009 09:24 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Richard Kavanagh student	Jan 26, 2009 03:15 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Jan 26, 2009 01:36 PM	His machine won't recognisze USB devices in windows so we need to re-image it. I've called him and left a voice mail asking if he has any critical data stored locally before we image the computer.	Add Attachment
Stanley Ratcliff	Jan 26, 2009 12:53 PM	His machine is in the tech area on the imaging table	Add Attachment
Kate Bappe	Jan 26, 2009 12:23 PM	Is having trouble with his computer 2007120. Originally he was unable to see his taskbar but since he has figured it out. He is unable to use Internet Explorer or to print.	Add Attachment