Service Request Ticket - # 30113

Service Request Information

CONTACT Name Fuchs, Tina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2009 02:33 PM
Department VP Academic Affairs/Provost Phone 88220
Location Email fuchst@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070465[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 745 SFF, 2.40GHz, 4M, 1066MHz FSB
Serial No. CBCJZD1 Location PDR

CPU Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro SP2, Microsoft Office Pro Plus 2007 from P0063499

Wired NIC 00:1A:A0:6B:CE:CD

TECHS Submitted by Richard Rogers Contact rrogers@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Jan 28, 2009 08:41 AM 
Task reassigned to Stanley Ratcliff.
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Brian Berkley Jan 26, 2009 06:37 PM 
Malware issue, bring the machine to the tech area.
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Richard Rogers Jan 26, 2009 02:34 PM 
Tina cannot access the Network drives on her 
computer. John Rushing also logged onto the 
computer and also did not have access to network 
drives after logging.
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