Service Request Ticket - # 30115

Service Request Ticket - # 30115

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Service Request Information

CONTACT	Name	Ellingson, Don	Date	Jan 26, 2009 03:00 PM
	Department	Natural Science Division	Phone	88865
	Location		Email	ellingd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030747 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	N/A	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:24:EB

TECHS	Submitted by	Richard Rogers	Contact	rrogers@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Feb 17, 2009 08:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Audrey Sundkvist	Feb 17, 2009 08:38 AM	**This is an email** Hi Don, It is recommended you map your computer's My Documents drive to H:\ instead of \\cougar\mydocuments because I recently learned they are changing the individual server space to another server, which will mean little to you unless your My Documents is pointing to the wrong place! The H:\ drove should map corectly regardless of which server because that information is set by the network when you login. Just follow the original instructions I sent only put in "H:\" instead of "\\cougar\mydocuments." I am closing the task on my end, but you're welcome to ask for assistance if necessary. -- Audrey Sundkvist WOU UCS Tech asundkv@wou.edu Service Request Desk Ext. 88925	Add Attachment
Audrey Sundkvist	Feb 10, 2009 11:51 AM	**This is an email** Audrey Thanks. Looks easy, but it will be a couple of days before I have time to focus on it and see how it works -- I'll probably have questions. Right click? My 1991 Apple doesn't have right click. (I'm joking, sort of.) Don Ellingson	Add Attachment
Audrey Sundkvist	Feb 09, 2009 11:07 AM	Called and left a message following up on this.	Add Attachment
Audrey Sundkvist	Feb 06, 2009 11:06 AM	**This is an email** Hi Don, You've definitely mastered the concept here! The attached instructions walk you through mapping your computer's default My Document's folder to the server folder. This change only affects your computer, so on other computers you need to navigate to your server space via the My Computers menu described in my previous email. Many Smart Classroom stations are set for the My Documents icon to map to the server like this already, but it's not a 100% guarantee. Once you follow the attached instructions your Ctrl+S should save to your server space MyDocuments. I know this is a little confusing since there are a few things called My Documents, but I tried to be as specific as possible in the attached instructions. If you need any assistance let me know. Audrey Sundkvist WOU UCS Tech asundkv@wou.edu Service Request Desk Ext. 88925	Add Attachment
Audrey Sundkvist	Feb 06, 2009 11:06 AM	**This is an email** Audrey: Thank you for your email. It's well written and easy to understand -- as far as it goes. But I immeadiatly have to start making assumptions. I click My Documents and I click H-Drive and I get different lists -- I assume one is on my computer drive and one (H-drive?) is on the network. But my recent documents has stuff from both?? When I click save where do things go? I figured out the "Save As" routine for moving something from "My Documents" to "H-Drive" but how am I going to remember that? (In my experience Save As is something you use to put a different name on a document.) What I need is aSIMPLE method to prepare a document on one computer (e.g. my office), save it (hit Ctl-S), and go to another room (e.g. a classroom) and open "My Documents" and find the document there. Don Ellingson	Add Attachment
Audrey Sundkvist	Feb 05, 2009 10:59 AM	I called and left Don a voicemail saying I sent the email and to contact us if he needs any help.	Add Attachment
Audrey Sundkvist	Feb 05, 2009 10:57 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Feb 05, 2009 10:57 AM	**This is an email** Hello Don, I am contacting you with information regarding your server space on the campus servers. The attached document should provide you with enough information to access your personal and shared space on the servers. If you have any questions or problems you can contact the Service Request Desk at extension 88925 and reference your Service Request number 30115 or you can just email me back directly. Also, I've CC'd this to Karon Brown so she can share this information with other faculty. Karon seems to be a good resource for your department on these sorts of issues. This pdf I created has a lot of information that could be helpful to everyone in the department. -- Audrey Sundkvist WOU UCS Tech asundkv@wou.edu Service Request Desk Ext. 88925	Add Attachment
Richard Kavanagh student	Jan 26, 2009 03:24 PM	I just talked to Karen Brow. It seems that we just need to teach Don how to save to his H: drive. Make sure that My Documents is pointing correctly and that it is the default location to save files.	Add Attachment
Richard Kavanagh student	Jan 26, 2009 03:22 PM	office hours: Wednesday 10:00-11:00 Thursday 10:00-11:00 2:00-3:30	Add Attachment
Richard Rogers	Jan 26, 2009 03:02 PM	Computer saves files to C drive instead of H drive. Wants files copied to H drive. Also wants files to be saved by default to both C and H. Call Karen Brown 8-8265 for questions or anything else.	Add Attachment