Service Request Ticket - # 30120

Service Request Ticket - # 30120

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Service Request Information

CONTACT	Name	Zhao, Xin	Date	Jan 26, 2009 04:19 PM
	Department		Phone	88546
	Location		Email	zhaox@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030820 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	N/A	Location	ITC Fee Payment (was Ashby/Krislen-Adams, BU)
	CPU	Pentium 4-2.80Ghz
	OS		Software	MS Office Pro from P0047320

TECHS	Submitted by	Richard Rogers	Contact	rrogers@wou.edu	88925
	Primary Technician		Contact	rmeyer06@wou.edu	88925

Tracking

Entered by	Date	Memo
Ryan Meyer			Email Public
Entered by	Date	Memo
Ryan Meyer	Mar 05, 2009 03:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryan Meyer	Mar 05, 2009 03:56 PM	Task reassigned to Ryan Meyer.	Add Attachment
Ryan Meyer	Mar 05, 2009 03:56 PM	Installed SP3, Microsoft updates, gpupdate, ccleaner, language pack for Chinese, Nuked her old profile. Everything is now working properly.	Add Attachment
Ryan Meyer	Mar 05, 2009 12:02 PM	called... am taking this task. going now to find out more information.	Add Attachment
Casey Sonflieth	Mar 03, 2009 02:29 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Casey Sonflieth	Mar 03, 2009 02:29 PM	she is available tomorrow from 10am to 12pm Friday 10am to 12pm also she would like you to call her before you can go over: Phone: 8-8546	Add Attachment
Chris Marsaglia	Feb 12, 2009 11:49 AM	She called today and is really wanting this problem taken care of. She would like which ever tech to call before they head over.	Add Attachment
UCS Tech	Feb 04, 2009 11:56 AM	Status changed to: Waiting for Contact	Add Attachment
Stanley Ratcliff	Feb 04, 2009 11:56 AM	I was not able to make it at 11, I called her and left a VM asking for more available times	Add Attachment
Casey Sonflieth	Feb 04, 2009 11:22 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Casey Sonflieth	Feb 04, 2009 11:21 AM	She said that you called her and said that you would be there at 11am today and it is now 11:20 am and she was wondering if you were still coming	Add Attachment
Stanley Ratcliff	Feb 04, 2009 08:10 AM	I mean, she said she is available at 11am today	Add Attachment
Stanley Ratcliff	Feb 04, 2009 08:06 AM	11pm	Add Attachment
Richard Rogers	Jan 26, 2009 04:21 PM	When she sticks her USB device in her computer it is not recognized. Has restarted to computer since. Cell: 503-269-2912 for questions or she can come in if she is not there..	Add Attachment