Service Request Ticket - # 30126

Service Request Ticket - # 30126

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Service Request Information

CONTACT	Name	Scheck, Stephen	Date	Jan 27, 2009 08:17 AM
	Department	Natural Science Division	Phone	88277
	Location		Email	schecks@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070566 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	fy8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0076330
	Wired NIC	00:1A:A0:7B:4A:11

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Tracking

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jan 27, 2009 10:23 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Richard Kavanagh student	Jan 27, 2009 10:23 AM	I don't have time before my class to finish this up and I don't want to leave the dean hanging so Stanley has agreed to take the laptop over for me and remove the malware.	Add Attachment
Jeff Sawyer	Jan 27, 2009 09:59 AM	His office called and we can go over anytime today.	Add Attachment
Richard Kavanagh student	Jan 27, 2009 09:57 AM	I called and left a voice mail to let them know that the laptop is connected and working and to get a good time to remove the malware.	Add Attachment
Richard Kavanagh student	Jan 27, 2009 09:51 AM	his laptop was connected to wou-guest rather than wou-secure. Adam says that he is just having malware issues on his desktop that we need to take a look at.	Add Attachment
Richard Kavanagh student	Jan 27, 2009 09:50 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Joan Guralnick	Jan 27, 2009 09:00 AM	Adam went to get the box	Add Attachment
Joan Guralnick	Jan 27, 2009 08:59 AM	Dr S is now having problems with his laptop. He is unable to open IE or connect to the wireless. This means he has no machines to do his work on now since he is trying to stay away from his desktop until you fix the Norton issue	Add Attachment
Octavio Cervantes	Jan 27, 2009 08:19 AM	Anti virus 360 pop up windows keep on poping up on his computer. Says he needs to register it, and remove things from his computer. THis just started this morning and it happens even after he restarted his system.	Add Attachment