Service Request Ticket - # 30128

Service Request Information

CONTACT Name Lange, Marjory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 27, 2009 08:51 AM
Department Humanities Division Phone 88307
Location Email langem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030657[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 5L80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:D9:69:FD

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Jan 28, 2009 09:37 AM 
Task reassigned to Stanley Ratcliff.
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Audrey Sundkvist Jan 27, 2009 04:14 PM 
*Especially some users.
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Audrey Sundkvist Jan 27, 2009 04:14 PM 
We do not know that this is a virus issue. Please
check with user before making assumptions. Users
are good at self diagnosis, but not typically
accurate at it.
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Octavio Cervantes Jan 27, 2009 08:56 AM 
computer is not acting normal at all. it is 
running very slowly and it shut its self out of 
windows. IT just started acting this way this 
morning.
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