Service Request Ticket

Service Request Information

CONTACT	Name	LeJeune, Marie	Date	Jan 28, 2009 09:30 AM
	Department	Education & Leadership	Phone	88450
	Location		Email	lejeunem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070168 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	CDGBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:24:AF

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Casey Sonflieth	Jan 28, 2009 10:01 AM	She restarted her computer and it is working now	Add Attachment
Cinthya Mendez-Garcia	Jan 28, 2009 09:51 AM	called back saying that she was able to log into other computers with her old password, but will not let her log into her machine.	Add Attachment
Cinthya Mendez-Garcia	Jan 28, 2009 09:34 AM	available hours: today from 12 to 1pm. she has a class today at 1pm. I told her to try account look up and change her password to see if she can log into the computer that way. she will call back if she was successful or not.	Add Attachment
Cinthya Mendez-Garcia	Jan 28, 2009 09:31 AM	says this morning she tried to log in and it gives her a message "the system could not log you on make sure your username and domain are correct"	Add Attachment