Service Request Ticket - # 30188

Service Request Ticket - # 30188

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Service Request Information

CONTACT	Name	Spencer, Dennis	Date	Jan 29, 2009 10:12 AM
	Department	Natural Science Division	Phone	88994
	Location		Email	spenced@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030126 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	732LVG1	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS		Software	Office XP Pro (P0044157) (9/2003),installed Dynamica from www.math.uri.edu/Dynamica, this is shreware to supplement a text she is using
	Wired NIC	00:07:E9:68:2F:9C

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Aug 24, 2009 09:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Aug 24, 2009 09:58 AM	getting a new box with move around of computers in MAth dept.	Add Attachment
Audrey Sundkvist	Feb 05, 2009 12:11 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Audrey Sundkvist	Feb 05, 2009 12:11 PM	Tricia, was his machine supposed to be GFA'ed?	Add Attachment
Audrey Sundkvist	Feb 05, 2009 12:10 PM	His machine is just old. I uninstalled superfluous things like Windows Desktop Search 3.1 (ugh) and removed some start-up programs (Quicktime and Sonic).	Add Attachment
Audrey Sundkvist	Feb 05, 2009 11:28 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Chris Marsaglia	Feb 05, 2009 11:20 AM	Task reassigned to UCS Tech.	Add Attachment
Chris Marsaglia	Feb 05, 2009 11:20 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Chris Marsaglia	Feb 05, 2009 11:19 AM	His computer is moving extremely slow. His microsoft word is having problems with saving and retrieving.	Add Attachment
Stanley Ratcliff	Feb 04, 2009 10:24 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Feb 04, 2009 10:24 AM	I just took a look at the machine and it is starting up fine, it was probably installing updates that day and so it was slow logging in.	Add Attachment
Joan Guralnick	Jan 29, 2009 10:14 AM	He is in his office now until noon and is available 1400 10 1500 today teaches tues and thurs. He does not need to be there for you to fix it. Sharyne can let you in. call first as she is covering for Niki Winslow in NS. Niki's number is 88206	Add Attachment