Service Request Ticket

Service Request Information

CONTACT	Name	Kimm, Clarence	Date	Jan 29, 2009 11:17 AM
	Department		Phone	88346
	Location		Email	kimmc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070939 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	73B5CG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Windows XP Pro	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065792 installed as Office Pro 2003
	Wired NIC	00:1E:C9:78:6B:C7

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	csonflieth06@wou.edu	88925

Entered by	Date	Memo
Casey Sonflieth			Email Public
Entered by	Date	Memo
Casey Sonflieth	Feb 10, 2009 12:54 PM	Task reassigned to Casey Sonflieth.	Add Attachment
Casey Sonflieth	Feb 10, 2009 12:54 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Casey Sonflieth	Feb 10, 2009 12:54 PM	he called and got it out of his computer.	Add Attachment
Audrey Sundkvist	Feb 09, 2009 03:43 PM	Left a voice mail.	Add Attachment
Audrey Sundkvist	Feb 09, 2009 03:43 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Richard Kavanagh student	Feb 05, 2009 04:35 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joan Guralnick	Feb 05, 2009 11:03 AM	He called and said if anyone is available to please come to his office as soon as possible. He needs that CD back immediately.	Add Attachment
Casey Sonflieth	Feb 03, 2009 01:17 PM	he called back and and is in his office from 1 to 2 on Tuesdays and Thursdays.	Add Attachment
UCS Tech	Jan 30, 2009 08:30 AM	Status changed to: Waiting for Contact	Add Attachment
Stanley Ratcliff	Jan 30, 2009 08:30 AM	Called and left a VM	Add Attachment
Chris Marsaglia	Jan 29, 2009 11:19 AM	He put in the cd and the cd popped up on top of the door in which the cd rom retracts into. It isnt affecting the use of the computer and the cd still opens and closes.	Add Attachment