Service Request Ticket - # 30202

Service Request Information

CONTACT Name Hughes, Chloe   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2009 11:54 AM
Department Education & Leadership Phone 88781
Location Email hughesc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060340[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0629YB015F Location PDR

CPU Unknown


OS Unknown Software MS Office Pro 2003 license from P0059051

Wired NIC 00:14:4F:48:82:94

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Feb 18, 2009 10:48 AM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Feb 18, 2009 10:48 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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UCS Tech Feb 03, 2009 09:56 AM 
Status changed to: Waiting for Contact
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Richard Kavanagh student Feb 03, 2009 09:03 AM 
maybe she read the wrong wou# or something. I've
called her and left a voice mail asking for
availability.
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Brian Berkley Jan 29, 2009 02:17 PM 
It is not a virus.

Its a thin client, and the terminal servers are
not compromised.
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Chris Marsaglia Jan 29, 2009 11:57 AM 
She will not be on campus and if the door is 
locked just get key a from the front desk. Her 
computer locked up. She believes it to be a virus 
so she unplugged it from the network and will be 
waiting for further details.
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