Service Request Ticket - # 30224

Service Request Ticket - # 30224

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Service Request Information

CONTACT	Name	Jack, Roben	Date	Jan 30, 2009 10:40 AM
	Department	Advancement & Foundation	Phone	88468
	Location		Email	jackr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030621 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	9TC0Y41	Description	Dimension 4600, P4-2.80GHz
	Serial No.	9TC0Y41	Location	ITC 007 Storage
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:5A:46

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Jeff Sawyer	Apr 22, 2009 01:39 PM	**This is an email** I was told last week that our work order would be put on the urgent list. Any idea when someone will be over to trouble shoot our problem? The museum is open until 4:00 today. Thank you, Roben	Add Attachment
Teresa Hutchinson	Apr 09, 2009 11:13 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Apr 09, 2009 11:13 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Apr 09, 2009 11:13 AM	closed	Add Attachment
Teresa Hutchinson	Apr 09, 2009 11:12 AM	Closed - new task created #31342.	Add Attachment
Sarah Callaway	Mar 31, 2009 05:17 PM	I am creating a new task for the printer since it is not involved with the blue screen issue. I called her and left a voicemail. For printing issue, see 31342	Add Attachment
Jeff Sawyer	Mar 10, 2009 11:43 AM	Roben Jack Larrison Curator, Jensen Arctic Museum 590 Church Street Monmouth, OR 97361 (5...arctic@wou.edu www.wou.edu/arctic	Add Attachment
Jeff Sawyer	Mar 10, 2009 11:41 AM	**This is an email** We are still having problems with our printer. It intermittently stops working. We have to leave it off for one or more hours before it will print or scan again. The museum is open Wednesday through Saturday from 10:00am to 4:00pm. Thank you, Roben	Add Attachment
Kelsey Bartlett	Mar 04, 2009 03:14 PM	Left a message with a student worker. He took me name and number down and will relay the message to Roben tomorrow.	Add Attachment
Stanley Ratcliff	Feb 10, 2009 09:04 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Stanley Ratcliff	Feb 10, 2009 09:04 AM	Called and left VM, There voice mail said there closed Sunday-Tuesday though.	Add Attachment
Cinthya Mendez-Garcia	Feb 06, 2009 01:01 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Cinthya Mendez-Garcia	Feb 06, 2009 01:01 PM	available hours: tuesday 1-4pm wed-friday from 10am -4pm	Add Attachment
UCS Tech	Feb 03, 2009 09:56 AM	Status changed to: Waiting for Contact	Add Attachment
Richard Kavanagh student	Feb 03, 2009 08:57 AM	Called and left a voice mail asking for availability.	Add Attachment
Cinthya Mendez-Garcia	Jan 30, 2009 12:35 PM	called in again, says they need to use this computer. it is the only computer in that building.	Add Attachment
Cinthya Mendez-Garcia	Jan 30, 2009 10:42 AM	"a problem has been detected and windows has been shut down to prevent damage" "check to make sure hardware is installed properly" available hours: 10-4pm this is the main computer for the building. the computer is in the office.	Add Attachment