Service Request Ticket

Service Request Information

CONTACT	Name	Orwick, Betty	Date	Jan 30, 2009 01:25 PM
	Department	Strategic Communications & Marketing	Phone	88813
	Location		Email	orwickb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20031258 (opens in a new window)	Bldg/Room	COT 222
	Service Tag		Description	PowerBook G4-1.5GHz with 15.2inch display
	Serial No.	SW84241GLQW3	Location
	CPU	Unknown
	OS		Software	Office 2004 Pro from P0047748, Dreamweaver MX 2004 and Adobe Creative Suite Premium from P0047748(see newer version below), Macromedia Contribute 3 with Publishing Server from P0055202, Adobe Creative Suite Prem CS2 V2 Mac License from P0056554, Filemaker Pro v8 from P0056554 upgraded to V8.5 on P0058488
	Wired NIC	00:0D:93:C2:C9:DA
	Wireless NIC	00:0D:93:85:07:CE
	Bluetooth NIC	00:0D:93:0C:42:A4

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Feb 09, 2009 09:48 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Stanley Ratcliff	Feb 09, 2009 08:06 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Kevin Elmore	Feb 06, 2009 01:51 PM	The machine is in inbox #6.	Add Attachment
Kevin Elmore	Feb 06, 2009 12:28 PM	Woops, previous note was meant for a different ticket. Delivery still pending.	Add Attachment
Kevin Elmore	Feb 06, 2009 12:25 PM	Delivered. The receipt was put into the GFA Form Box at Tricia's desk.	Add Attachment
Kevin Elmore	Feb 06, 2009 12:00 PM	Now Delivering.	Add Attachment
Kevin Elmore	Feb 06, 2009 11:59 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Kevin Elmore	Feb 04, 2009 12:08 PM	The machine is in inbox 3.	Add Attachment
Kevin Elmore	Feb 04, 2009 12:06 PM	All software updates are done. The machine needs to be set up and have CS2 installed.	Add Attachment
Kevin Elmore	Feb 04, 2009 11:44 AM	I've installed osx10.4 on it.	Add Attachment
Kevin Elmore	Feb 03, 2009 11:07 AM	Also she would like a monitor cleaning kit in order to clean them correctly.	Add Attachment
Kevin Elmore	Jan 30, 2009 01:27 PM	The machine is located in Box #8. The case has its own wou number, btw.	Add Attachment
Kevin Elmore	Jan 30, 2009 01:26 PM	Betty said that there are no needed files and that we can just re-image the machine.	Add Attachment