Service Request Ticket - # 30259

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2009 08:57 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060404[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0638YB0852 Location PDR

CPU Unknown


OS Unknown Software MS Office Pro 2003 license from P0059359

Wired NIC 00:14:4F:57:87:75

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Feb 04, 2009 08:23 AM 
Task reassigned to Stanley Ratcliff.
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Brad Dougherty Feb 03, 2009 09:04 AM 
Sounds like the network is unplugged.

Send a tech to go look at it.
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Brian Berkley Feb 02, 2009 06:02 PM 
Task reassigned to Network Support.
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Brian Berkley Feb 02, 2009 06:02 PM 
MAC address doesn't show up in Sun Ray Management
Server.
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Cinthya Mendez-Garcia Feb 02, 2009 08:59 AM 
available hours:
anytime the library is open
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Cinthya Mendez-Garcia Feb 02, 2009 08:58 AM 
it is used to browse the catalogs without loging 
on. 

it is on the second floor on the north side of 
the building. 

Emma Richardson student worker called in. She 
said there is no signal and cannot reboot the 
machine. 

the computer is a thin client
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