Service Request Ticket

Service Request Information

CONTACT	Name	Pedersen, Peggy	Date	Feb 02, 2009 09:01 AM
	Department	Health & Exercise Science	Phone	88269
	Location		Email	pedersep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031336 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-3.2GHz
	Serial No.	424H251	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	Microsoft Office XP Pro 2003 from P0047835, SPSS Base 12.0 single copy from P0047839
	Wired NIC	00:0C:F1:FA:C6:0E

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Feb 03, 2009 09:55 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Feb 03, 2009 09:55 AM	Brian set up a script to update computers. If the computer is very behind on updates it can easily take 20+ minutes to update. I called Peggy and let her know. She said that if it is still taking a long time to log in by Friday she'll let us know.	Add Attachment
Cinthya Mendez-Garcia	Feb 02, 2009 09:17 AM	called and said her computer is up and running, but took about 20 min to start up. she would still like someone to take a look at this.	Add Attachment
Cinthya Mendez-Garcia	Feb 02, 2009 09:03 AM	says she has tried rebooting and nothing, says she is able to log in but it shows the windows applying settings and then it does not go on from there. available hours: today all day she does not have another computer to work on at this time, it is her work computer.	Add Attachment