Service Request Ticket - # 30263

Service Request Information

CONTACT Name Root, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2009 09:34 AM
Department Western Community Policing Institute Phone 14001
Location Email rootl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030748[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. D1F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Dreamweaver MX 2004 from P0049292

Wired NIC 00:0C:F1:EA:29:22

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Feb 03, 2009 10:00 AM 
Task reassigned to Richard Kavanagh.
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Richard Kavanagh student Feb 03, 2009 10:00 AM 
The computer was installing Microsoft updates at
log in. I let Linda know that after a couple
logins it would be fully up-to-date and would not
have this delay any more.
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Octavio Cervantes Feb 03, 2009 08:41 AM 
Called in this morning saying that her computer 
is still very slow. She can log in, but it takes 
about 15-20 minutes.
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Cinthya Mendez-Garcia Feb 02, 2009 09:36 AM 
she said that she has tried rebooting, she is 
able to put in her login and password but then it 
takes a long time to start up. 

the windows applying settings shows up. 

Available hours: 
today 8am to 5pm
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