Service Request Ticket - # 30288

Service Request Information

CONTACT Name Deane, Jeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2009 08:17 AM
Department Social Science Phone 88288
Location Email deanej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030754[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. B1F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:37:7A

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Feb 03, 2009 02:13 PM 
I just called Jeanne to make sure Stanley had
followed up because he was gone before I got back.
Sure enough it's all working fine now.
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Richard Kavanagh student Feb 03, 2009 02:11 PM 
Her computer needed many updates. I started it
running and asked Stanley to follow up for me
because I had to go to a midterm.
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Richard Kavanagh student Feb 03, 2009 10:27 AM 
Task reassigned to Richard Kavanagh.
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Octavio Cervantes Feb 03, 2009 08:47 AM 
Called in to cancel this request. Says the 
computer is working fine now.
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Octavio Cervantes Feb 03, 2009 08:18 AM 
It started this morning. When she turns on her 
computer, it goes to running start up script and 
it just stays there. A message pops up saying to 
please wait. But it does nothing.
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