Service Request Ticket - # 30325

Service Request Information

CONTACT Name Barnts, Danny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2009 04:30 PM
Department Athletics Phone 88121
Location Email barntsd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060257[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 14L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, moved from W#20010687-Macromedia Flash and Dreamweaver MX from P0041412,Flash and Dreamweaver MX 2004 Upgrade from P0044393, Extenssis Portflio 6 from P0040999 moved to W#20040951 12-2005, Adobe Acrobat 5.0 from P0041415, 80/20 share Adobe Creative Suite Premium from P0049796,

Wired NIC 00:13:72:A6:14:2B

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 09, 2009 04:31 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Feb 09, 2009 04:31 PM 
He has had no further instances of failed writes
in saving docs to the network drives.
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Brian Berkley Feb 03, 2009 05:16 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Feb 03, 2009 05:16 PM 
file is unopenable, found some things on the
interweb about corrupt indesign docs, seems to be
related to either the NTLM password hash, or the
fact that Dave borked the joining of 2 samba
servers to the domain by passing the wrong
password and locking out the domain admin account.
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Joan Guralnick Feb 03, 2009 04:37 PM 
He was hoping to send the document out tonight.  
He will be in his office until 1900 tonight.
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Joan Guralnick Feb 03, 2009 04:34 PM 
InDesign keeps shutting down on him for the last 
hour.  It is a local install.  not the TS.
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Casey Sonflieth Feb 03, 2009 04:32 PM 
The note below is when he tried to open a 
documenht.
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Joan Guralnick Feb 03, 2009 04:31 PM 
windows was unable to save all the data for the 
file data had been lost 

Networek connection was lost for the file or the 
file was modified by another process
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