Service Request Ticket - # 30328

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2009 08:19 AM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050794[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. FPW5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700, Photoshop Elements v4.0 WIN License and Premiere Elements v2.0 WIN license from P0056366

Wired NIC 00:12:3F:95:22:A2


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact rjohnson07@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Johnson
Email

Public

Entered by Date Memo
Ryan Johnson Feb 16, 2009 04:50 PM
Status changed from (1) Pending to (5) Completed
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Ryan Johnson Feb 16, 2009 04:50 PM
Did not reimage it, instead went through and did a
lengthy troubleshooting process, as per Brian's
instructions.  Removed some adware, installed the
latest updates and drivers, and ran CCleaner
repeatedly.  Removed the excess copies that were
plaguing his desktop.  Couldn't find any real
reason that would happen.  Delivered the computer,
which was checked out as good to go by the user.
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Richard Rogers Feb 16, 2009 03:48 PM
He called again today.  He needs his computer 
back as soon as possible.  He expects it to be 
fixed by Wednesday the 18th by 9am.  If it is 
done and he is not around, a neighboring 
Professor can let you into the office.
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Cinthya Mendez-Garcia Feb 16, 2009 07:57 AM
called and said it would be nice to get his 
offics computer back. 


anytime today until 5pm 
says he will put a note on his office door if he 
is not there.
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Audrey Sundkvist Feb 11, 2009 04:51 PM
I was on a task when Brian assigned this to me.
When I got back we had an interview with a new
Tech, so Brian had Ryan J. work on it.
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Audrey Sundkvist Feb 11, 2009 04:51 PM
Task reassigned to Ryan Johnson.
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Brian Berkley Feb 11, 2009 11:21 AM
Audrey, this is a week old, please take care of
this task please.
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Brian Berkley Feb 11, 2009 11:20 AM
Task reassigned to Audrey Sundkvist.
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Cinthya Mendez-Garcia Feb 11, 2009 07:54 AM
will be in his office all day today, says he 
teaches across the hall, if someone needs him he 
said they can grab him from class.
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Brian Berkley Feb 10, 2009 09:12 AM
Priority changed from (3) Priority to (2) High Priority.
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Kate Bappe Feb 09, 2009 01:53 PM
Saved a file to mydocuments. and now it is 
copying the file to his desktop. He has over 100 
copies of it now on his desktop. He deleted some 
and then more were copied to his desktop.
office hours 
monday 8 to 12 and 1 to 5
wednesday 8 to 12 and 1 to 5 
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Cinthya Mendez-Garcia Feb 09, 2009 08:26 AM
Status changed from (7) Waiting for Contact to (1) Pending
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Cinthya Mendez-Garcia Feb 09, 2009 08:26 AM
available: 
monday, wednesday, and friday.
says a call is best to his extension: 88225 

says the machine is running really slow and gets 
error messages. 
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Stanley Ratcliff Feb 05, 2009 08:53 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Stanley Ratcliff Feb 05, 2009 08:53 AM
Called and left a VM asking for availability times
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Cinthya Mendez-Garcia Feb 04, 2009 08:34 AM
called and said none of the documents that he is 
trying to save are saving into his h-drive. 

says he tried rebooting but still nothing is 
saving.
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Cinthya Mendez-Garcia Feb 04, 2009 08:24 AM
I did tell him that we are aware of the message 
error that appears when saving and that it should 
still save into his h-drive. 

says he gets a lot of error messages when on the 
internet and shutting down, and the documents on 
his desktop did not save into his h-drive
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Cinthya Mendez-Garcia Feb 04, 2009 08:20 AM
says he gets error messages on the internet and 
when he tries to shut down. 

available hours:
today until 5pm is off campus tomorrow and friday 
but says that bryan dutton can open his office.
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