Service Request Ticket - # 30330

Service Request Information

CONTACT Name Payton, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2009 08:42 AM
Department Phone 88967
Location Email paytons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20020675[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. JD55X21 Location PDR

CPU Pentium 4-2.80Ghz


OS Software Microsoft XP Pro from old cpus P0032877, Acrobat Standard V7 from P0057063

Wired NIC 00:07:E9:78:5B:E1


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Feb 05, 2009 11:20 AM
Status changed from (1) Pending to (5) Completed
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Audrey Sundkvist Feb 05, 2009 11:20 AM
Bill resolved the firewall/port issue and
reinstalled this for Sue.
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Audrey Sundkvist Feb 04, 2009 04:52 PM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Feb 04, 2009 04:46 PM
The Millinneum software they're running is the
1.14 version that connects to library.wou.edu

I reinstalled it, but it can't install properly
because it cannot connect to library.wou.edu due
to the newly added campus firewall.
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Audrey Sundkvist Feb 04, 2009 03:27 PM
I will go have a look.
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Audrey Sundkvist Feb 04, 2009 03:17 PM
Per SR 26977:
"Millennium requires Java 5.0 and Sophos blocks the
install as suspicious."

It can be downloaded at
http://www.oldapps.com/java.htm
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Casey Sonflieth Feb 04, 2009 11:50 AM
****This is an email****

Sue just tried it and it didn't work.  We also 
had one of our student workers try to get in, and 
it wouldn't work either.  The program just bombs.
 
We were told by the library folks that if anyone 
did a Java update it may have screwed it up, 
since that's happened to them before.  Or it 
could by spyware of some kind.
  
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Casey Sonflieth Feb 04, 2009 11:42 AM
****This is an email****

Hi Bill,
 
Wolf Millennium, the library checkout program we 
use to checkout equipment to the campus 
community, has stopped working on our front 
system.  Sue put in a request, and a student tech 
came over to work on it, but left without fixing 
it or updating us as to its condition.  It's 
still not working.
 
This is high priority because we can't officially 
checkout equipment without it.
 
Thanks a bunch, 
~Scott  

------------------------------------- 
Scott W. Carter 
Instructional Technologist 
Technology Resource Center 
Western Oregon University 
 503-838-8848  
carters@wou.edu 
http://www.wou.edu/~carters 
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Stanley Ratcliff Feb 04, 2009 10:04 AM
Uninstalled latest java updates still get ererros
but now also get connection timed out: Connect
140.211.112.15
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Stanley Ratcliff Feb 04, 2009 09:27 AM
"This Application has Unexpectedly Quit

Invocation of this Java Application has caused an
InvocationTargetException.  This Application will
now exit"

java.lang.NullPointerException
at iiirunner$milsock.(iiirunner.java:591)
at iiirunner.parseUrl(iiirunner.java:393)
at iiirunner.parseReturn(iiirunner.java:284)
at iiirunner.parseInit(iiirunner.java:313)
at iiirunner.(iiirunner.java:51)
at iiirunner.main(iiirunner.java:43)
at
sun.reflect.NativeMethodAccessorImpl.invoke0(Native
Method)
at
sun.reflect.NativeMethodAccessorImpl.invoke(Unknown
Source)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown
Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)
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Stanley Ratcliff Feb 04, 2009 09:07 AM
Task reassigned to Stanley Ratcliff.
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Cinthya Mendez-Garcia Feb 04, 2009 08:44 AM
says it is somewhat urgent because they use this 
to check out equipment and is only installed on 
one computer: 20020675[Edit Inv]
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Cinthya Mendez-Garcia Feb 04, 2009 08:43 AM
says it has a fatal error, she says they use this 
to check out all their equipment there in the 
TRC. 
message: "this application has unexpectidly quit"

available hours
today until 8am 
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