Service Request Ticket - # 30331

Service Request Information

CONTACT Name Caster, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2009 08:54 AM
Department Health & Exercise Science Phone 88364
Location Email casterb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20071114[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 15-inch #Z0EZ
Serial No. W8823088YK0 Location PDR

CPU Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)


OS Unknown Software MS Office Pro 2008 from P0066186 installed as Office Pro 2004 for MAC, MS WIN Xp Pro license from P0066205, Dartfish 4.5.1.0 Pro Suite from P0066221

Wired NIC 00:1F:F3:CB:C9:1D


Wireless NIC 00:1F:5B:C9:12:97


Bluetooth NIC 00:1F:F3:A9:B5:F3

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Apr 28, 2009 09:40 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Adam Wehner Apr 28, 2009 09:40 AM 
He responded and said that everything was working
fine again.
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Adam Wehner Apr 27, 2009 11:39 AM 
Sent Brian an email to contact me back if he was
still having printing issues.
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Adam Wehner Apr 27, 2009 11:39 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley Feb 10, 2009 06:46 PM 
Task reassigned to Adam Wehner.
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Cinthya Mendez-Garcia Feb 04, 2009 08:57 AM 
says the printer is not asleep
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Cinthya Mendez-Garcia Feb 04, 2009 08:57 AM 
message: attempting to connect 
says it goes to the print quere and just wont 
print. 

available hours:
today anytime

it is the laptop in that office NP 219
similar problem NP 207B with Robert Hautla
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