Service Request Ticket - # 30336

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2009 10:00 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20080432[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. HV26JH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003

Wired NIC 00:21:70:B2:37:B7


Wireless NIC 00:21:5C:7D:6D:83


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public

Entered by Date Memo
Stanley Ratcliff Feb 16, 2009 09:36 AM
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Feb 16, 2009 09:36 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Chris Marsaglia Feb 12, 2009 02:03 PM
She'll be over in about an hour, 3pm (feb 12th), 
for pickup.
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Richard Kavanagh student Feb 12, 2009 01:38 PM
Called and asked for times we could deliver this
laptop.
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Audrey Sundkvist Feb 11, 2009 04:39 PM
Task reassigned to UCS Tech.
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Audrey Sundkvist Feb 11, 2009 04:39 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Audrey Sundkvist Feb 11, 2009 04:38 PM
This is ready to be delivered. I got it up to day
with anti-malware tools and removed several
instances of malware that were there. It is in
Tech Box 6.
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Audrey Sundkvist Feb 09, 2009 03:53 PM
Task reassigned to Audrey Sundkvist.
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Kate Bappe Feb 09, 2009 11:44 AM
Called in to check on status. Laptop needs to be 
used by the end of the day Friday for use in 
Preview day on Saturday. They have no other 
laptops that can be used instead.
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Casey Sonflieth Feb 04, 2009 10:10 AM
I put the lap top in box number 5
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Casey Sonflieth Feb 04, 2009 10:07 AM
When she turns on the computer she can get past 
the login part but then it says in the upper left 
hand corner saying " no boot up available"
yesterday afternoon they were in a confrence and 
put the screen down to show a little movie and 
then put the screen back up and that is when it 
showed that message.

Computer# 20080432[Edit Inv]

Phone:8-8647
Email:blatnerc@wou.edu
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