Service Request Ticket

Service Request Information

CONTACT	Name	Lincicum, Shirley	Date	Feb 04, 2009 03:48 PM
	Department	Library & Media Services	Phone	88890
	Location		Email	lincics@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070159 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	G1GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Logger Pro 3 from P0070292. Stella 9.1.3 from P0071975.
	Wired NIC	00:1A:A0:53:18:28

TECHS	Submitted by	Nick Brizendine	Contact	nbrizendine06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Mar 30, 2009 09:56 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Mar 30, 2009 09:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Mar 09, 2009 04:07 PM	**This is an email** Shirley, Are you still having problems using remote desktop? I noticed this task was quite old and hadn't been looked at.	Add Attachment
Audrey Sundkvist	Feb 05, 2009 04:34 PM	Task reassigned to Network Support.	Add Attachment
Audrey Sundkvist	Feb 05, 2009 04:34 PM	Firewall issue.	Add Attachment
Audrey Sundkvist	Feb 05, 2009 04:34 PM	She uses Remote Desktop from home to connect to her office machine (W#20070159) so that she can administrate the Library Catalog server. She said she'd really like this ability since sometimes there are problems at odd hours and it's easier to remote in than to drive to WOU. Either way she'd like a call to know if her ability to login to her office machine will be available again or if it is permanently not available to her.	Add Attachment
Nick Brizendine	Feb 04, 2009 03:50 PM	Error message: This computer cant connect to the remote computer. Try connecting again. If the probelm continues contact an adminastrator.	Add Attachment