Service Request Ticket

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Service Request Information

CONTACT	Name	Jaskoski, Kelly	Date	Feb 05, 2009 08:28 AM
	Department	Financial Aid	Phone	88774
	Location		Email	jaskoskk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071224 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
	Serial No.	SW8817269ZE3	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0066424 installed as MS Office 2004 for MAC
	Wired NIC	00:1F:F3:55:44:7B
	Wireless NIC	00:1F:5B:C4:D6:11
	Bluetooth NIC	00:1E:C2:9A:24:12

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	rmeyer06@wou.edu	88925

Tracking

Entered by	Date	Memo
Ryan Meyer			Email Public
Entered by	Date	Memo
Ryan Meyer	Mar 04, 2009 03:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryan Meyer	Mar 04, 2009 03:21 PM	Task reassigned to Ryan Meyer.	Add Attachment
Ryan Meyer	Mar 04, 2009 03:21 PM	Wrong printer installed. Printer is a verial only printer that is hooked up to a modem. Adam Shinn Found IP address of modem to install printer on mac.	Add Attachment
Ryan Meyer	Mar 03, 2009 11:10 AM	Task reassigned to UCS Tech.	Add Attachment
Ryan Meyer	Feb 27, 2009 02:56 PM	Task reassigned to Ryan Meyer.	Add Attachment
Chris Marsaglia	Feb 26, 2009 03:03 PM	He has an ecsort interpreter between 11 and 1.	Add Attachment
Chris Marsaglia	Feb 26, 2009 03:02 PM	His machine doesnt connect to the office printer. He is using a mac. The printer which he needs to connect to is 990309 which reisdes in ED220	Add Attachment
Chris Marsaglia	Feb 26, 2009 03:01 PM	Priority changed from (1) Highest Priority to (2) High Priority.	Add Attachment
Chris Marsaglia	Feb 26, 2009 02:59 PM	Task reassigned to UCS Tech.	Add Attachment
Chris Marsaglia	Feb 26, 2009 02:59 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stanley Ratcliff	Feb 05, 2009 11:52 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Feb 05, 2009 11:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stanley Ratcliff	Feb 05, 2009 11:52 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Audrey Sundkvist	Feb 05, 2009 11:19 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Feb 05, 2009 11:19 AM	Lowered priority since Kelly was unresponsive and the voicemail provided the information they need.	Add Attachment
Audrey Sundkvist	Feb 05, 2009 11:14 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Audrey Sundkvist	Feb 05, 2009 11:12 AM	Called and left a message with Kelly's VM. I said he needs to contiue to try the old password or he can reset it at www.wou.edu/accountlookup because there's not reason for it to accept and then not accept a password.	Add Attachment
Chris Marsaglia	Feb 05, 2009 08:31 AM	Carl Shroder is deaf so call Kelly Jaskoski	Add Attachment
Chris Marsaglia	Feb 05, 2009 08:30 AM	Carl Shroeder is unable to use his password. He changed it and it was accepted but now it is saying it isn't valid. Rm: 234 ED VP Phone: 8666339599	Add Attachment