Service Request Ticket - # 30364

Service Request Information

CONTACT Name Lange, Marjory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2009 09:17 AM
Department Humanities Division Phone 88307
Location Email langem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030657[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 5L80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:D9:69:FD

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Feb 10, 2009 10:21 AM 
Status changed from (1) Pending to (5) Completed
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Stanley Ratcliff Feb 10, 2009 10:21 AM 
Added 256mb ram, sped up shutdown time, ran disk
defrag as well as spybot
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Stanley Ratcliff Feb 10, 2009 09:43 AM 
Task reassigned to Stanley Ratcliff.
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Richard Rogers Feb 09, 2009 04:49 PM 
Priority changed from (3) Priority to (4) Moderate Priority.
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Richard Rogers Feb 09, 2009 04:48 PM 
She needs this looked at as soon as possible.  
The Humanities Secretary, Debbie, or the Division 
Chair, Carol Harding can let a tech in if Marjory 
is not in her office.
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Chris Marsaglia Feb 05, 2009 09:20 AM 
You restart her computer atleast once a day to 
keep it running. Her preferences and settings are 
completely screwed up on word. Possible updates 
needed.
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