Service Request Ticket

Service Request Information

CONTACT	Name	Kinney, Patricia- goes by Susanne	Date	Feb 05, 2009 09:51 AM
	Department	Business Services	Phone	88958
	Location		Email	kinneys@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080474 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	19JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380
	Wired NIC	00:21:70:6F:CE:0D

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Feb 05, 2009 10:58 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Feb 05, 2009 10:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Feb 05, 2009 10:58 AM	To remove that keymap, delete the scancode map key under HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Keyboard Layout Reboot. Also made her run gpupdate and change her password and reboot.	Add Attachment
Chris Marsaglia	Feb 05, 2009 09:54 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Chris Marsaglia	Feb 05, 2009 09:54 AM	THe plus key on the keypad on the keyboard has been reprogrammed to be a V and she needs that back to normal. On the I: there is an option to turn off the V key, she clicks on it and there is a file error, so she can't import it, thus rendering it useless. Registry file failure perhaps.	Add Attachment