Service Request Ticket

Service Request Information

CONTACT	Name	Catto, Lisa	Date	Feb 05, 2009 10:29 AM
	Department	Strategic Communications & Marketing	Phone	88163
	Location		Email	cattol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070859 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	JPWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003; XXXTRANSFERED OFF for Lisa Catto: Adobe CS3 Design Premium Win License from P0065768, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488, Adobe Design Premium CS5 WIN from P0075227 installed as Adobe Design Prem CS4 WINXXX
	Wired NIC	00:1E:C9:7A:8A:72

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Feb 10, 2009 10:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stanley Ratcliff	Feb 10, 2009 09:05 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Feb 09, 2009 11:32 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Stanley Ratcliff	Feb 09, 2009 09:58 AM	Avail be all day today except between 1-1:50	Add Attachment
Stanley Ratcliff	Feb 09, 2009 08:05 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Stanley Ratcliff	Feb 09, 2009 08:04 AM	Called and left a VM	Add Attachment
Joan Guralnick	Feb 05, 2009 10:29 AM	**This is an email** Hello, A new computer was installed in my office last week, and Thunderbird set up this week for my e-mail. However, I just noticed that my address book from my old computer seems to be lost. I had addresses/emails/phone numbers in Thunderbird on my old computer that synced with Sun Systems - so they were on the server. But now they aren't there, it's just the ones I've put in since the new computer. Can you help me get those back? Thanks! Lisa	Add Attachment