Service Request Ticket

Service Request Information

CONTACT	Name	Loudendack, Audrey	Date	Feb 05, 2009 12:14 PM
	Department	Upward Bound	Phone	88061
	Location		Email	loudena@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071246 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	5FJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7C:90:B6

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Feb 05, 2009 04:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Feb 05, 2009 04:09 PM	I just went over there and it was working.	Add Attachment
Audrey Sundkvist	Feb 05, 2009 04:04 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Chris Marsaglia	Feb 05, 2009 12:42 PM	She will be in her office at 4 o'clock this afternoon.	Add Attachment
Richard Kavanagh student	Feb 05, 2009 12:36 PM	This could be as simple as a bad keyboard or it could be some kind of malware. I called her and left a voice mail asking for times we could come over and work on this.	Add Attachment
Chris Marsaglia	Feb 05, 2009 12:16 PM	Backspace produces a bracket, plus other keys	Add Attachment
Chris Marsaglia	Feb 05, 2009 12:14 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Chris Marsaglia	Feb 05, 2009 12:14 PM	THe backspace does produces a backspace and the delete button produces a nine.	Add Attachment