Service Request Ticket - # 30377

Service Request Ticket - # 30377

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Service Request Information

CONTACT	Name	Jack, Roben	Date	Feb 05, 2009 01:57 PM
	Department	Advancement & Foundation	Phone	88468
	Location		Email	jackr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030620 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	5VC0Y41	Description	Dimension 4600, P4-2.80GHz
	Serial No.	5VC0Y41	Location	ITC 007 Storage
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:E9:FE:CC

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Apr 23, 2009 01:20 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Apr 23, 2009 01:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryan Meyer	Apr 08, 2009 12:32 PM	Task reassigned to Network Support.	Add Attachment
Ryan Meyer	Apr 08, 2009 12:32 PM	Delivered message to Jensen Museum staff: The department head of Advancement (the department with the I: drive that is needed) needs to e-mail Brad@wou.edu with a list of authorized users and their user names. We are just waiting for the e-mail to finish this task.	Add Attachment
Ryan Meyer	Apr 08, 2009 12:07 PM	Took a look at the computer and the software needs read/write permissions in order to operate correctly. After giving read/write permissions to only the program folder the program was able to load up to the point where it also needed privileged access to the I: drive.	Add Attachment
Ryan Meyer	Apr 08, 2009 12:05 PM	Task reassigned to Ryan Meyer.	Add Attachment
Stanley Ratcliff	Mar 11, 2009 09:38 AM	Task reassigned to UCS Tech.	Add Attachment
Stanley Ratcliff	Mar 11, 2009 09:38 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jeff Sawyer	Mar 10, 2009 11:43 AM	**This is an email** Hello Stanley, The issue has not been resolved. I have left messages regarding our availability. The museum is open Wednesday - Saturday from 10am to 4pm. The issue: Our students need to be able to access Past Perfect. Currently they cannot do that unless I am logged onto the computer. Thank you! Roben Roben Jack Larrison Curator, Jensen Arctic Museum 590 Church Street Monmouth, OR 97361 (5...arctic@wou.edu www.wou.edu/arctic	Add Attachment
Stanley Ratcliff	Mar 09, 2009 08:05 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Joan Guralnick	Mar 05, 2009 09:35 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Joan Guralnick	Mar 05, 2009 09:35 AM	Stanley, I have a question. I'm looking to see if these people are just ignoring us at this point. When you leave a vm note like this does it mean you have given them a 5 day warning? If not I'll have the Lab attendants give these types of calls another ring. IF you have given themthe 5 day arning then we can close this task now. Thanks, Joan	Add Attachment
Stanley Ratcliff	Feb 11, 2009 07:52 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Stanley Ratcliff	Feb 11, 2009 07:52 AM	Called and left a VM	Add Attachment
Chris Marsaglia	Feb 05, 2009 01:59 PM	THe students can not see the Pass Perfect Database in the Jensen Museum	Add Attachment