Service Request Ticket

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Service Request Information

CONTACT	Name	Gibbons, Steve	Date	Feb 05, 2009 02:11 PM
	Department	Social Science	Phone	88317
	Location		Email	gibbons@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080623 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook, 13-inch, aluminum #Z0FU
	Serial No.	W88495731B0	Location	was Stephen Gibbons, SS
	CPU	Intel Core 2 Duo 2GHz
	OS	Unknown	Software	iLife '08(inc. iTunes, iPhoto, iMonvie and iDVD, iWeb and GarageBand), MS Office 2008 for MAC from P0068701, transfer from W#20030679Macromedia Dreamweaver MX 2004 MAC/WIN License from P0050020
	Wired NIC	00:23:DF:80:63:F4
	Wireless NIC	00:23:6C:8D:D1:E4
	Bluetooth NIC	00:23:6C:AC:D8:6C

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 21, 2009 01:07 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Apr 03, 2009 04:24 PM	Dr. Gibbons expects to be finished with his old machine (Dell) in about two weeks. I'll contact him at that time to arrange to take his old CPU. I gave him a USB keyboard, mouse, extra DVI and USB cable to use with his Mac laptop.	Add Attachment
Kevin Elmore	Apr 01, 2009 01:45 PM	I brought him up to speed. I told him he can ask for me if he needed further help with it. I also told him to move anything from the C: drive to the H: drive asap since the PC will go away soon. He may need a little assistance with attaching the monitor to his Macbook. He has the adapters in his office. (They came w/the Macbook.)	Add Attachment
Kevin Elmore	Apr 01, 2009 01:43 PM	Task reassigned to Dale Goodell.	Add Attachment
Kevin Elmore	Mar 17, 2009 11:13 AM	Task reassigned to Kevin Elmore.	Add Attachment
Casey Sonflieth	Mar 03, 2009 01:49 PM	he is available this afternoon till 5pm. from 3 to 5 tomorrow Thursday afternoon anytime and friday no good just call or email him when you can go over and give the tutorial. Phone: 8-8317 Email: gibbons@wou.edu	Add Attachment
Kevin Elmore	Feb 23, 2009 01:04 PM	Called and left a vm about times to meet regarding how-to consultation asking for availability through Wednesday.	Add Attachment
Dale Goodell	Feb 20, 2009 04:17 PM	Laptop delivered 2/20/09 (Friday). I provided a brief orientation. I am requesting that Kevin Elmore arrange a time to meet with Dr. Gibbons to provide a more thorough orientation.	Add Attachment
Cinthya Mendez-Garcia	Feb 13, 2009 01:24 PM	available hours: today until 3:30pm	Add Attachment
Adam Bates	Feb 10, 2009 05:10 PM	He will be available from 8:00-10:00, 11:00-1:00, and 3:00-5:00 on Wed.	Add Attachment
Kevin Elmore	Feb 10, 2009 10:14 AM	Task reassigned to New Equip. Setup.	Add Attachment
Kevin Elmore	Feb 10, 2009 09:27 AM	Task reassigned to UCS Tech.	Add Attachment
Kevin Elmore	Feb 10, 2009 09:26 AM	Called and left vm about times to deliver and have the tutorial.	Add Attachment
Kevin Elmore	Feb 10, 2009 09:18 AM	Task reassigned to Kevin Elmore.	Add Attachment
Kevin Elmore	Feb 06, 2009 01:53 PM	Ready to deliver, but see note below about showing the user around the Mac World.	Add Attachment
Kevin Elmore	Feb 06, 2009 01:53 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Kevin Elmore	Feb 06, 2009 11:39 AM	Uninstall Dreamweaver MX2004 on old machine before setting up new machine.	Add Attachment
Richard Kavanagh student	Feb 05, 2009 03:54 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 05, 2009 02:13 PM	This will be in tech inbox #1 with GFA setup form he is new to the MAC OS so please give him thorough instructions on how to access network drives and hook him up for printing to his departmental/division printer( I think SocSci but please check)	Add Attachment