Service Request Ticket - # 30386

Service Request Information

CONTACT Name Orwick, Betty   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2009 04:29 PM
Department Strategic Communications & Marketing Phone 88813
Location Email orwickb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080624[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac Pro, One 2.8GHz Quad-Core Intel Xeon #Z0EM
Serial No. G88492A9XYL Location PDR

CPU One 2.8GHz Quad-Core Intel Xeon


OS MAC OS X 10.5 (LEOPARD) Software MS Office Pro 2008 for MAC from P0068701, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488, (UPGRADED Adobe Creative Suite Prem CS3 Mac License from P0065768) Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, Upg to Lion from P0081770 and Mt Lion from P0087090, Adobe CS6 Design &Web Prem from P0090067

Wired NIC 00:1F:5B:3D:FE:0C

TECHS Submitted by Jeff Sawyer Contact jsawye1@wou.edu 88069
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Octavio Cervantes Mar 30, 2009 08:29 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Octavio Cervantes Mar 30, 2009 08:29 AM 
Really needs this fixed so she can do her job.
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Adam Wehner Mar 17, 2009 11:23 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Mar 17, 2009 11:22 AM 
Went in to the web gui and set up the printer so
that tray 1 is lett and tray 2 is tabloid.
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Brian Berkley Feb 10, 2009 06:46 PM 
Task reassigned to Adam Wehner.
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Stanley Ratcliff Feb 09, 2009 09:51 AM 
Task reassigned to UCS Tech.
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Stanley Ratcliff Feb 09, 2009 09:51 AM 
Fixed problem with asking for password every time
she prints, but couldn't get it to print 11x17 it
would not show up in the drop down menu(should as
tabloid) and when I added it manually it still
would not print from tray 3 even when i pointed it
there.
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Stanley Ratcliff Feb 09, 2009 08:06 AM 
Task reassigned to Stanley Ratcliff.
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Jeff Sawyer Feb 05, 2009 04:30 PM 
She also has a problem of having to log in to 
print every time. Can't print on the right kind 
of paper as well.
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