Service Request Ticket - # 30397

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2009 10:11 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 client #NTC-10Z-00
Serial No. 0713BE8472 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:7F:60:D8

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Brian Berkley Feb 09, 2009 10:53 AM 
Task reassigned to Adam Wehner.
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Brian Berkley Feb 09, 2009 10:53 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Feb 09, 2009 10:53 AM 
Adam verified this was a popup for antivirus 2009
malware.  The terminal servers are not infected.
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Cinthya Mendez-Garcia Feb 06, 2009 10:14 AM 
the computer is located behind the info desk
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Cinthya Mendez-Garcia Feb 06, 2009 10:13 AM 
Kellie Brunson student worker said she was online 
checking the western email, opened a new tab and 
the screen said computer online scan.

says it appears like there are a lot of trojans 
and the computer is infected. 

Available hours:
8am-5pm

she will only be here until 2pm
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Cinthya Mendez-Garcia Feb 06, 2009 10:11 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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