Service Request Ticket - # 30402

Service Request Information

CONTACT Name Coker, Keller   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2009 12:53 PM
Department Creative Arts/Music Phone 88276
Location Email cokerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031183[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Power MAC G5 1.6GHz
Serial No. G84224NFNV9 Location PDR

CPU G5 1.6GHz


OS Unknown Software

Wired NIC 00:0A:95:8D:50:AA

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Apr 24, 2009 10:20 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Apr 24, 2009 10:20 AM 
Said that they figured it out.
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Kevin Elmore Feb 10, 2009 01:43 PM 
Task reassigned to Adam Wehner.
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Casey Sonflieth Feb 10, 2009 01:40 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Casey Sonflieth Feb 10, 2009 01:40 PM 
Priority changed from (3) Priority to (2) High Priority.
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Casey Sonflieth Feb 10, 2009 01:40 PM 
Some one can come in everyday before 11am.

Cell:503-881-0543

He is really upset now about how long it is 
taking...just as a warning
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Stanley Ratcliff Feb 10, 2009 09:39 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Stanley Ratcliff Feb 10, 2009 09:33 AM 
Called and left a VM
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Richard Rogers Feb 09, 2009 02:45 PM 
Keller called today saying he needs this fixed 
soon so he can print.  He says it is urgent that 
this gets fixed.
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Cinthya Mendez-Garcia Feb 06, 2009 12:56 PM 
says he send the document to another person in 
the building and they were able to print.
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Cinthya Mendez-Garcia Feb 06, 2009 12:55 PM 
says he has tried rebooting his machine, but 
still cannot print. says he gets a message 
attempting to connect to printer and then says 
will re try in 30 sec. 

Available hours:
today between 2-3pm

next week anytime after 1 or before 12/noon.
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