I was able to edit/play .mov files in Final Cut
Pro on the specified machine and the one beside it
as JenkinsD without any problems and use the DVD
drive. It did not play the .vob files on the DVD
I'd brought because they were copyrighted material.

****This is an email****
Its room 104- computer 20010513
the tower thats on the floor says number 20050222

is there a way to correct the problem so that I
can watch the dance video on this computer, or do
I need to go to another computer As long as it has
Final Cut Pro on it.

thanks
Sheena 

****This is an email****
Hi Sheena,

There is a Mac lab in ITC001 (although it is
sometimes used by classes) and some Macs in the
APSC101 lab. I will look at the DVD drives of the
Macs in ITC104. There are only a few Macs over
there so I should be able to determine the issue.
It's likely the Mac is wanting to install a codec
or update for the DVD drive and therefore asking
you for administrator rights.

Audrey Sundkvist
WOU UCS Tech
asundkv@wou.edu
Service Request Desk Ext. 88925

****This is an email****
Hi Sheena,

I am contacting you about a Service Request we
have from you that regards playing a DVD on
campus. We have very little information about the
issue you experience however. Please let me know
the following so I can attempt to address the issue:

    * Where on campus did you attempt to play the
DVD? Every WOU computer has a sticker on it with
"WOU#..." and then 8 digits. Those digits allow us
to identify it in our inventory system and
locate/troubleshoot it efficiently. Please let me
know the WOU# of the computer that ave you the
problem if possible. I not, I do need the location
of the computer at the least.
    * Were you using a computer or a thin client?
Thin clients are small silver boxes that usually
sit right next to the monitor. If you were using a
computer was it a Mac or a Dell? If you were on a
thin client we need to know which Terminal Server
you were on, because there are several. You can
tell which Terminal Server you are on by hovering
over the 4 internet connectivity icons in the
right side of the system tray.
    * What file format is the movie? The file
should end with a .wmv or something denoting what
type of file it is. There are dozens (possibly
hundreds or thousands) of different video formats,
and so we have to install something called codecs
to get them to play on the computers.

Thank you for your help troubleshooting this
issue. Your answers to those questions are vital
to resolving this issue conclusively.

-- 
Audrey Sundkvist
WOU UCS Tech
asundkv@wou.edu
Service Request Desk Ext. 88925

she gets a message when she is trying to open a 
dvd. she gets a message saying the dry region 
needs to be changed and she cannot do this 
because she needs administration rights. 

it is for her senior thesis. 
it is a dvd from the spring dance concert she is 
trying to open up. 

V00147929
email: sworley06@wou.edu
phone: (503)319-6041

advisor sharin oberst