Service Request Ticket - # 30412

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 07, 2009 07:56 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050069[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 982WW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:91:FE:33

TECHS Submitted by Richard Rogers Contact rrogers@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Stephen Pierce Feb 09, 2009 03:04 PM 
Status changed from (1) Pending to (5) Completed
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Stephen Pierce Feb 09, 2009 03:03 PM 
closing to consolidate into one task.  See ticket
30248 for more details.
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Brian Berkley Feb 09, 2009 08:36 AM 
Task reassigned to Adam Wehner.
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Brian Berkley Feb 09, 2009 08:36 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Brian Berkley Feb 09, 2009 08:35 AM 
The mapping script has been fixed as of last week.
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Stephen Pierce Feb 08, 2009 09:46 PM 
Priority changed from (3) Priority to (2) High Priority.
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Stephen Pierce Feb 08, 2009 09:46 PM 
I submitted a similar ticket over a week ago, but
it doesn't show up in the ticket list anymore.  I
had raised the priority because it was a growing
problem.  At one point, nearly half the computers
in the APSC lab could not print.
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Richard Rogers Feb 07, 2009 08:02 PM 
Students aren't able to find APSC printer, but 
they are able to print from another computer. We 
tried to manually add the printer via \\radar, 
but did not have permission.  The WOU #'s are: 
20050069(J1, row 3, left side), 20050052(J2, row 
3, left side), 20050054(C4, row 3, right side).
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