Service Request Ticket - # 30413

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2009 02:29 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070139[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 9BGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Adobe Acrobat Pro 9 from P0070742

Wired NIC 00:1A:A0:53:17:D7

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Mar 05, 2009 12:20 PM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Mar 05, 2009 12:20 PM 
Status changed from (1) Pending to (5) Completed
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Brad Dougherty Mar 05, 2009 12:20 PM 
Restored. Client contacted.
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Brad Dougherty Mar 05, 2009 12:16 PM 
Restoring the file.
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Brian Berkley Feb 09, 2009 08:41 AM 
Task reassigned to Network Support.
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Kevin Elmore Feb 08, 2009 02:33 PM 
the document is on the I: drive for the 
library.  "community users login08-
09.xls" "learning seminar w 09.xls" are the 
filenames.  The power flickered and the file was 
locked and "Read-only".  She tried logging out 
and in, restarting, and waiting (like she does 
when using a terminal server.)  I told her to 
save as... for the temprorary fix since these 
files are essential to daily functioning of the 
library.
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