Service Request Ticket - # 30431

Service Request Ticket - # 30431

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Service Request Information

CONTACT	Name	Bersani, Hank	Date	Feb 09, 2009 11:35 AM
	Department	Deaf Studies and Professional Studies	Phone	88687
	Location		Email	bersanh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070171 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	1GGBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Filemaker Pro 7 from P0049368 transfer from W#20020757 1-2008
	Wired NIC	00:1A:A0:52:F9:9F

TECHS	Submitted by	Kate Bappe	Contact	kbappe@wou.edu	88069
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Feb 11, 2009 12:08 PM	Task reassigned to Brian Berkley.	Add Attachment
Stanley Ratcliff	Feb 11, 2009 12:07 PM	Task reassigned to Brian Witt.	Add Attachment
Stanley Ratcliff	Feb 11, 2009 12:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Cinthya Mendez-Garcia	Feb 11, 2009 08:31 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Cinthya Mendez-Garcia	Feb 11, 2009 08:31 AM	available hours: today 11-1pm thursday anytime, would like a call before heading over friday out of office all day.	Add Attachment
Stanley Ratcliff	Feb 11, 2009 07:56 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Stanley Ratcliff	Feb 11, 2009 07:56 AM	Called and Left a VM	Add Attachment
Joan Guralnick	Feb 10, 2009 12:05 PM	**This is an email** Just to clarify the problem: I can access the C drive - I have no access to my P drive, , H, I, drive, or O drive. I also have no access to my network printers. E-mail and 'net work fine. Access to the P drive is essential for my class this evening. Machine is re-booted and on. I am here all day today (Tuesday) but may need to go to a lab to prepare my class. On boot up I get a dialogue box - from Catalyst control center saying I am not authorized....bla bla bla Hank	Add Attachment
Audrey Sundkvist	Feb 10, 2009 11:23 AM	That quote is a lie. A "catalyst converter" is the part of your car that reduces the toxicity of its exhaust.	Add Attachment
Kate Bappe	Feb 09, 2009 11:47 AM	Hank Bersani cannot access drives on computer 20070171. When tries to access a window comes up that says "Dial Up do not have permission to change catalyst converter. contact administrator." Office times: teaches today from 1-4 he can leave office open Tomorrow 2/10: will be available all day	Add Attachment
Kate Bappe	Feb 09, 2009 11:36 AM	Dial Up do not have permission to change catalisyt converter. contact administrator. Cannot access drives on computer 20070171.	Add Attachment