Service Request Ticket - # 30432

Service Request Information

CONTACT Name Perini, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 09, 2009 11:56 AM
Department Phone 88534
Location Email perinij@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040962[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP5260L4SDW Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370, Adobe Creative Suite Premium Mac from P0050226(moved from 990460), Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)

Wired NIC 00:0D:93:65:66:54

TECHS Submitted by Kate Bappe Contact kbappe@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Kate Bappe Feb 09, 2009 12:31 PM 
needs to connect using confessor

smb://confessor/class
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Brian Berkley Feb 09, 2009 12:31 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Feb 09, 2009 12:31 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Feb 09, 2009 12:31 PM 
****This is an email****

Julie,

The class share has been moved from cougar to
confessor

The path on Mac OS X is smb://confessor/class

The class share on Cougar was 27GB and was
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Kate Bappe Feb 09, 2009 12:02 PM 
Teacher Julie cannot access class drive for Art 
119. Computer number 200409625. In ITC 104. She 
would like to place something in this drive so 
that her class can work on it. She is going to 
lunch but will be back at 1.
She will be in ITC from 1 on.
The class starts at 5 in ITC 104.
She tried another computer in the room and still 
cannot access class drive.
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