Service Request Ticket - # 30448

Service Request Information

CONTACT Name Malloy, Peggy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2009 08:26 AM
Department The Research Institute Phone 88598
Location Email malloyp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050317[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. GZ5R981 Location PDR

CPU Pentium 4-3.2GHz


OS Software MS Office Pro 2003 from TRI Site License, Endnote WIN v.9 from P0054486

Wired NIC 00:12:3F:94:1C:45

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Feb 11, 2009 03:09 PM 
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Feb 11, 2009 01:58 PM 
Office and Endnote are installed. she is also
having a problem with her desktop computer that I
will detail in a new task.
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Richard Kavanagh student Feb 11, 2009 01:18 PM 
for some reason seeker was going to take 5+ hours
to do this install so I aborted it and Brian has
put a copy of office on his flash drive for this
purpose.
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Richard Kavanagh student Feb 10, 2009 02:01 PM 
Task reassigned to Richard Kavanagh.
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Richard Kavanagh student Feb 10, 2009 01:55 PM 
Keven was working on this but had to take off. 
I'm taking over. The office install is going 
painfully slowly.
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Joan Guralnick Feb 10, 2009 12:34 PM 
Now. after 1530 today will be there until 1700.
tomorrow Anytime etwwen 0830 and 1700 tomorrow 
call first.
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Kevin Elmore Feb 10, 2009 12:31 PM 
left vm about when to come by.
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Tricia Flaherty Feb 10, 2009 11:34 AM 
Task reassigned to Kevin Elmore.
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Tricia Flaherty Feb 10, 2009 11:33 AM 
Task reassigned to UCS Tech.
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Tricia Flaherty Feb 10, 2009 11:32 AM 
Office 2003 is a 80/20 application so yes she can
have the same version as on her office desktop,
She has a license of Endnote on the Desktop whihc
she can have installed on one other station
T:\Endnote\EndNote 9.0  from P0054486
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Kevin Elmore Feb 10, 2009 11:20 AM 
Task reassigned to Tricia Flaherty.
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Kevin Elmore Feb 10, 2009 11:20 AM 
Actually, she wants the entire office 2003 on her
personal laptop. 
20050317[Edit Inv] is her desk machine.
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Octavio Cervantes Feb 10, 2009 08:27 AM 
She wants Word and Endnote of her laptop. She 
said her system crashed and those programs got 
deleted.
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