Service Request Ticket - # 30455

Service Request Information

CONTACT Name Harchanko, Joseph   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2009 11:11 AM
Department Creative Arts/Music Phone 88874
Location Email harchanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050767[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PowerBook 15in 1.67GHz SuperDrive # Z0B6
Serial No. SW85384GASQ7 Location PDR

CPU G5 1.6GHz


OS Unknown Software MS Office Pro 2004 from P0054544, Transfer software to W#20081110 7-2009: MOTU Digital Performer v4.6 and Native Instruments Kontakt v2 from P0054847, and Bias Peak Pro v5 from P0054832

Wired NIC 00:14:51:12:78:98


Wireless NIC 00:11:24:A4:A0:E8


Bluetooth NIC 00:14:51:51:58:6B

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rmeyer06@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Meyer
Email

Public
Entered by Date Memo
Ryan Meyer Feb 24, 2009 01:49 PM 
Status changed from (1) Pending to (5) Completed
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Ryan Meyer Feb 24, 2009 01:49 PM 
Delivered Software to Dr. Harchanko. Everything is
working fine.
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Ryan Meyer Feb 24, 2009 01:48 PM 
Task reassigned to Ryan Meyer.
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Kevin Elmore Feb 23, 2009 10:17 AM 
Task reassigned to UCS Tech.
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Kevin Elmore Feb 23, 2009 10:16 AM 
He's given times that he's in class for the
installation.  
Mondays:  10-11am; 1-2pm.
Tuesdays: 9-10am; 1-2pm.
Wednesdays:10-11am; 1-2pm.
Thursdays: unavailable.
Fridays:  10-11am; 1-2pm.
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Kevin Elmore Feb 23, 2009 10:14 AM 
He needs to clear space on his hard drive.  He's
not had time to make that space the last 2 times
I've tried to complete this task.
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Kevin Elmore Feb 16, 2009 09:19 AM 
Tuesday instead.
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Kevin Elmore Feb 13, 2009 01:27 PM 
Monday at 10 or 1
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Cinthya Mendez-Garcia Feb 13, 2009 11:00 AM 
called saying available hours: 
today between 1 and 4pm

would like kevin to give him a call
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Joan Guralnick Feb 10, 2009 12:18 PM 
He wants to install it friday.  He is here 0800 
to 1700
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Kevin Elmore Feb 10, 2009 11:36 AM 
Task reassigned to Kevin Elmore.
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Tricia Flaherty Feb 10, 2009 11:18 AM 
This is in tech inbox #5 with invoice he can keep 
the documentation and media set since it is 
mostly Content, I have a copy of the media and 
Serial number info at installs$/5. Mac 
Software/Apple Final Cut/Final Cut Studio/Final 
Cut Studio v2.0
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