Service Request Ticket - # 30478

Service Request Information

CONTACT Name Hewett, Dianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2009 01:46 PM
Department Business/Economics Division Phone 88722
Location Email hewettd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070526[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. 9S8L5F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P00 installed as Office Pro 2003

Wired NIC 00:1A:A0:7B:48:A0

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Feb 12, 2009 01:08 PM 
Task reassigned to Dale Goodell.
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Dale Goodell Feb 12, 2009 01:08 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Feb 12, 2009 01:07 PM 
Reghosted the offending machine (20070526) to the
facstaff 745 image.  Installed Microsoft Update
and installed all available updates.  Added John
Leadley (leadlej) as a local administrator, as he
sometimes needs to install applications. 
Installed and tested the attached USB Microtek
scanner.  Scanner, access to network drives and
the printer bu-greenspan all seem to work fine
now.  Closing the request.
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Dale Goodell Feb 12, 2009 10:50 AM 
When booting, the machine on the left takes a long
time to show the "press CTRL-ALT-DEL" prompt; I
eventually gave up waiting.  Wanted to try running
IE7 as local administrator.
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Dale Goodell Feb 12, 2009 10:23 AM 
Can't run IE7 on left machine while logged into
MASH.  Attempting to run IE will close your
Firefox session.
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Dale Goodell Feb 12, 2009 10:16 AM 
Room WH 101; two computers.  Machine on the right
(20070525) seems to work fine, accesses all
network drives and prints to \\radar\bu-greenspan.
 PC on the left (20070526) will only access H:
drive and will not print to \\radar\bu-greenspan.
 for both PCs, they have posted the following
instructions:
- Login
- Go to START
- Click RUN
- Under OPEN type \\radar\bu-greenspan OK
- Close window
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Dale Goodell Feb 12, 2009 09:22 AM 
I talked to Dianna on the phone, and I am
investigating this task.
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Casey Sonflieth Feb 11, 2009 01:48 PM 
She is the west house building and one of the 
computers in room 101 cannot print or pull up 
files that people have that needed to be printed.

Comp:20070526[Edit Inv]

Phone8-8722
Email:hewettd@wou.edu
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