Service Request Ticket - # 30480

Service Request Information

CONTACT Name McBurnett, Diane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2009 02:15 PM
Department Student Health & Counseling Center Phone 88313
Location Email mcburnd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040560[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. 317SK61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950, Appointments Pro

Wired NIC 00:11:43:B1:3E:08


TECHS Submitted by Nick Brizendine Contact nbrizendine06@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell May 08, 2009 03:04 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Dale Goodell May 07, 2009 03:45 PM
Delivery scheduled for 5/8/09, 11 am.
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Dale Goodell May 07, 2009 03:44 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Dale Goodell May 06, 2009 10:32 AM
Task reassigned to Dale Goodell.
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Dale Goodell May 06, 2009 10:32 AM
Image created; waiting to have a Ghost image
created.  Richard has the CPU.
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Tricia Flaherty May 06, 2009 09:43 AM
Please talk with Diane and/or Trisha Guy about 
Student Health specific applications that this 
station will need
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Tricia Flaherty May 06, 2009 09:42 AM
This equipment will be on counter in ITC 008 with 
setup form and invoice
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Tricia Flaherty May 06, 2009 09:34 AM
Task reassigned to New Equip. Setup.
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Tricia Flaherty May 06, 2009 09:34 AM
Status changed from (3) Order in Process to (1) Pending
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Tricia Flaherty May 06, 2009 09:33 AM
here is a copy of original brief description:
 The fan on her machine is making weird noises 
and it sounds like its trying to take off into 
flight.
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Tricia Flaherty Apr 13, 2009 03:46 PM
Status changed from (1) Pending to (3) Order in Process
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Tricia Flaherty Apr 13, 2009 03:46 PM
THeir is a pending purchase request #4084
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Tricia Flaherty Apr 03, 2009 11:43 AM
I talked with Trisha Guy this afternoon about
getting a replacement station ordered by Student
Health to replace this station, I will push out a
station as soon as I get one available I may even
swap from the GFA orders
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Casey Sonflieth Apr 03, 2009 11:22 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Casey Sonflieth Apr 03, 2009 11:22 AM
She called back and is wondering where the task 
is at in the status because she called in the 
task way back in mid Febuary

If someone could call her and let her know what 
is going on that would be great she said

Phone: 8-8313
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Richard Rogers Mar 09, 2009 03:55 PM
She called today 3-9-09 and needs called back so 
it can be resolved.
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Casey Sonflieth Mar 03, 2009 04:56 PM
She called back again today and is wondering if 
it is close to being figured out.

you can call her

Phone: 8-8313
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Casey Sonflieth Feb 25, 2009 10:29 AM
She is just wondering what you are doing for the 
computer. like if she needs to put any purchase 
order in or not.

you can call or email her the status on this

Phone:8-8313
Email: mcburnd@wou.edu
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Ryan Johnson Feb 20, 2009 04:07 PM
Task reassigned to Tricia Flaherty.
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Ryan Johnson Feb 20, 2009 04:07 PM
Put in Tricia's queue, as requested.
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Ryan Johnson Feb 20, 2009 04:06 PM
Talked to Trisha about potential replacement
options, as student health may have some systems
available to them.
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Ryan Meyer Feb 20, 2009 02:50 PM
Called, sounds are only intermittent. Today the
machine has been fine. Possible solution is to
replace the fans. System needs minimal down time. 
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Ryan Johnson Feb 18, 2009 04:30 PM
Task reassigned to UCS Tech.
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Ryan Johnson Feb 18, 2009 04:30 PM
The fan is extra loud and blows a lot of hot air.
 Tried changing the BIOS settings to make it
quieter, but to no avail.  Also, the attatched
monitor (wou# 20040571) has a severe case of
screen burn in damage, to the point where it is
hard to see other programs.  I recommended that
the system be replaced, but was told that it would
require a 1 for 1 swap, as it is the front desk
computer.  Was told to discuss it with Trischa
tomorrow.  Was also given the number for Trischa
Guy (88844) to tell what the decision would be.
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Ryan Johnson Feb 18, 2009 03:50 PM
Task reassigned to Ryan Johnson.
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Nick Brizendine Feb 11, 2009 02:16 PM
Really loud ackward noises and she needs help 
soon thank you.
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