Service Request Ticket

Service Request Information

CONTACT	Name	Malloy, Peggy	Date	Feb 11, 2009 03:05 PM
	Department	The Research Institute	Phone	88598
	Location		Email	malloyp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050317 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	GZ5R981	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office Pro 2003 from TRI Site License, Endnote WIN v.9 from P0054486
	Wired NIC	00:12:3F:94:1C:45

TECHS	Submitted by	Richard Kavanagh student	Contact	rkavanag08@wou.edu	88323
	Primary Technician		Contact	rmeyer06@wou.edu	88925

Entered by	Date	Memo
Ryan Meyer			Email Public
Entered by	Date	Memo
Ryan Meyer	Feb 20, 2009 04:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryan Meyer	Feb 20, 2009 04:17 PM	Uninstalled Contribute 3. Problem resolved. Does not use or want contribute until further notice.	Add Attachment
Ryan Meyer	Feb 20, 2009 03:05 PM	Installing service pack 3. Will go back to fix problem with contribute.	Add Attachment
Ryan Meyer	Feb 20, 2009 02:54 PM	Does not want to use contribute at all... instead just wants the files to not open with contribute. Will reset file association to alternate program.	Add Attachment
Ryan Meyer	Feb 20, 2009 02:54 PM	Task reassigned to Ryan Meyer.	Add Attachment
Richard Kavanagh student	Feb 12, 2009 02:57 PM	Peggy will be out of town until next Tuesday, 2-17-09	Add Attachment
Audrey Sundkvist	Feb 12, 2009 08:54 AM	According to Experts Exchange you can try one of two things: * Get the update for Contribute to 3.11 * Uninstall and Reinstall Contribute	Add Attachment
Richard Kavanagh student	Feb 11, 2009 03:09 PM	I looked while I was over there on another task and contribute is not set as the default program but the message still pops up. It even comes up when I right-click on a file.	Add Attachment
Richard Kavanagh student	Feb 11, 2009 03:06 PM	She is getting a message saying "Please wait while Contribute 3 opens".	Add Attachment